Answers to your Questions
Top Questions
What are your shipping charges?
Shipping charges depend on your location and order value:
East Malaysia:
RM15 for orders below RM180.
RM10 for orders above RM180 (we subsidize RM5).
Free shipping for orders above RM300.
West Malaysia:
RM6 for orders below RM130.
Free shipping for orders above RM130.
Why should I opt for e'lioe 2-step solution?
The combination of e'lioe Aleppo Soap for cleansing and e'lioe Argan Oil for moisturising provides a holistic approach to skin care, addressing both cleansing and nourishment needs tailored to specific skin types.
Are there any specific instructions on how to use e'lioe 2-step solution?
e'lioe 2-Step Solution is made for daily use. Begin by using the Aleppo Soap for cleansing, ensuring you rinse well. After patting your skin dry, apply a few drops of Organic Argan Oil, gently massaging it into your skin.
What makes e'lioe aleppo soap different from regular soaps?
The primary distinguishing ingredient in e'lioe Aleppo Soap is the laurel berry oil, which has unique antifungal and antibacterial properties. Additionally, it's traditionally made using natural ingredients without artificial fragrances or additives.
How does e'lioe aleppo soap benefit the skin?
The combination of olive oil and laurel berry oil offers moisturizing, antibacterial, and antifungal benefits. This makes it suitable for combating skin issues, hydrating the skin, and ensuring a thorough cleanse.
Can I use e'lioe argan oil on my face?
Absolutely! e'lioe Argan oil is a non-comedogenic oil, meaning it won't clog your pores. It's an excellent choice for facial skincare as it's rich in antioxidants, fatty acids, and vitamins that can hydrate, nourish, and rejuvenate the skin. Apply a few drops of Argan oil to your clean, dry face, and gently massage it in. It absorbs quickly and can help promote a healthy and radiant complexion. However, if you have specific skin concerns or conditions, it's a good idea to consult with a dermatologist before adding any new product to your skincare routine.
Is e'lioe argan oil used in e'lioe products pure?
Yes, e'lioe uses 100% pure, organic Argan Oil in its products to ensure maximum benefits for your skin.
Aleppo Soap
What is Aleppo Soap?
Aleppo Soap is a traditional Syrian soap made from olive oil, laurel berry oil, water, and lye. It's known for its natural ingredients and has been used for centuries for both bathing and washing.
Where does Aleppo Soap originate from?
Aleppo Soap, traditionally known for its origin in the city of Aleppo, Syria, which gave it its distinctive name, has a rich heritage. However, it's worth noting that e'lioe Aleppo soap is now proudly made in France, continuing the tradition of this exceptional soap-making artistry in a new setting.
What makes e'lioe Aleppo Soap different from regular soaps?
The primary distinguishing ingredient in e'lioe Aleppo Soap is the laurel berry oil, which has unique antifungal and antibacterial properties. Additionally, it's traditionally made using natural ingredients without artificial fragrances or additives.
Is e'lioe Aleppo Soap suitable for sensitive skin?
Yes, e'lioe Aleppo Soap is known for being gentle and is often recommended for people with sensitive skin, eczema, or other skin conditions due to its natural ingredients.
Can e'lioe Aleppo Soap be used on the face?
Absolutely! e'lioe Aleppo Soap is gentle enough to be used on the face and body. Its moisturizing properties from olive oil and the antiseptic qualities of laurel berry oil make it great for facial cleansing. Suitable for all skin type & we highly recomend it for acne, dry, sensitive skin.
How does e'lioe Aleppo Soap benefit the skin?
The combination of olive oil and laurel berry oil offers moisturizing, antibacterial, and antifungal benefits. This makes it suitable for combating skin issues, hydrating the skin, and ensuring a thorough cleanse.
Does e'lioe Aleppo Soap have a distinct scent?
Yes, e'lioe Aleppo Soap has a unique earthy scent, mainly derived from the laurel berry oil. The scent is natural and doesn't contain artificial fragrances.
How long does a bar of e'lioe Aleppo Soap last?
Depending on its usage, a bar of e'lioe Aleppo Soap can last anywhere from a month to several months. It's a hard soap, so it doesn't dissolve easily.
Is there a specific way to store e'lioe Aleppo Soap?
To maximize its lifespan, e'lioe Aleppo Soap should be stored in a cool dry place away from standing water. Using a soap dish with drainage can help keep it dry between uses.
Are there different "grades" or types of e'lioe Aleppo Soap?
Yes, e'lioe Aleppo Soap can vary based on the percentage of laurel berry oil it contains. The higher the laurel oil content, the more luxurious (and often more expensive) the soap is considered to be.
Why is my Aleppo Soap shape & size not consistent?
e'lioe Aleppo soap is handcrafted using traditional methods, which can result in variations in shape and texture. These variations are normal and occur due to the artisanal nature of the soap-making process. Rest assured, the soap's quality and effectiveness remain intact despite any deviations in shape. Enjoy the natural uniqueness of your Aleppo soap!
Shipping & Return
What are your shipping charges?
Shipping charges depend on your location and order value:
East Malaysia:
RM15 for orders below RM180.
RM10 for orders above RM180 (we subsidize RM5).
Free shipping for orders above RM300.
West Malaysia:
RM6 for orders below RM130.
Free shipping for orders above RM130.
How long does it take for my order to be processed?
Once you place an order with e'lioe, it typically takes 1-2 business days for your order to be processed and dispatched.
What shipping options does e'lioe offer?
e'lioe provides a variety of shipping options depending on your location. You can view all available options at checkout before finalizing your order.
Can I track my order?
Yes, once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's progress.
What do I do if my order arrives damaged or incorrect?
We apologize for any inconvenience. Please contact our customer service team at care@elioe.com within 7 days of receiving your order with details and photos (if applicable). We'll work to resolve the issue promptly.
How long will it take to receive my order?
Shipping times vary based on your selected shipping method and location. Estimated delivery times will be provided at checkout.
Do you offer international shipping?
No, e'lioe ships to Malaysia only.
What is e'lioe return policy?
e'lioe offers a 7-day return policy on unopened and unused products. Please contact our customer service at care@elioe.com for return instructions.
When will I receive my refund for a returned order?
Once we receive and inspect your returned items, we'll process the refund. It can take 5-10 business days for the refund to reflect in your original payment method.
Can I exchange an item?
Due to hygiene & safety issues, e'lioe doesn't offer direct exchanges for opened and used products. Kindly refer to e'lioe return policy.
Argan Oil
What is argan oil, and where is it sourced from?
Argan Oil, a natural oil derived from the kernels of the Argan tree native to Morocco that is highly sought after for it's beauty & wellness properties. elioe Argan Oil is sourced from organic fields and meticulously produced through a cold-pressed process, preserving its purity and potency.
Can I use e'lioe Argan Oil on my face?
Absolutely! e'lioe Argan oil is a non-comedogenic oil, meaning it won't clog your pores. It's an excellent choice for facial skincare as it's rich in antioxidants, fatty acids, and vitamins that can hydrate, nourish, and rejuvenate the skin. Apply a few drops of e'lioe Argan oil to your clean, dry face, and gently massage it in. It absorbs quickly and can help promote a healthy and radiant complexion. However, if you have specific skin concerns or conditions, it's a good idea to consult with a dermatologist before adding any new product to your skincare routine.
Is e'lioe Argan Oil non-comedogenic?
Yes, e'lioe Argan Oil is considered non-comedogenic, which means it will not block or clog your pores.
How does e'lioe Argan Oil benefit the skin?
e'lioe Argan Oil is rich in essential fatty acids, vitamins, and antioxidants. It hydrates, nourishes, and protects the skin, enhancing its resilience against environmental stressors and potential skin issues.
What differentiates elioe three types of Argan Oil?
e'lioe offers three variations: Organic Argan Oil (Unscented), Organic Argan Oil (Vanilla), and Organic Argan Oil (Rose). While all three provide the core benefits of Argan Oil, the Vanilla and Rose versions offer additional aromatic experiences.
Can I use e'lioe Argan Oil if I have acne-prone skin?
Absolutely! e'lioe Argan Oil's non-comedogenic nature makes it suitable for acne-prone skin. We recommend using unscented Argan Oil, as it provides effective moisturization without clogging pores or exacerbating breakouts.
How can I use e'lioe Argan Oil in my daily skincare routine?
e'lioe Argan Oil is versatile and can be used both morning and night. For the best results, we recommend applying it after cleansing and toning. Simply dispense a few pump and gently massage them into your face and neck until fully absorbed. Additionally, it can be mixed with your favorite moisturizer or foundation for added hydration.
Will e'lioe Argan Oil work for all skin types?
Absolutely, e'lioe Argan Oil is incredibly versatile and suitable for all skin types, including oily, dry, combination, and sensitive skin. Its non-comedogenic properties make it especially beneficial for acne-prone skin. Moreover, its gentle and nourishing characteristics also make it a suitable choice for individuals with skin health concerns, such as eczema or psoriasis, as it provides the necessary hydration and support needed for skin in various conditions. We recommend e'lioe unscented organic argan oil for best results.
How does e'lioe Argan Oil help in reducing acne or breakouts if it's an oil?
e'lioe Argan Oil non-comedogenic properties has a unique ability to balance the skin's sebum production to ensure it doesn't clog pores. It also contains antioxidants, anti-inflammatory, anti-bacteria properties that can help soothe irritated skin and reduce acne inflammation.
Can I use e'lioe Argan Oil on my hair and nails?
"Yes, e'lioe Argan Oil is excellent for hair and nails. It serves as an excellent moisturizer, adding shine and reducing frizz for your hair, while also strengthening and promoting overall hair and scalp health. When used on nails and cuticles, it provides hydration, strengthens the nails, and promotes healthy growth, preventing dryness, brittleness, and hangnails. Whether as a leave-in conditioner, styling aid, or nail and cuticle treatment, Argan oil is a nourishing, all-around solution for enhancing the beauty and health of both your hair and nails.
Is there a difference in the non-comedogenic property among the three types of Argan Oil offered by e'lioe?
All three variations - Unscented, Vanilla, and Rose - of e'lioe Argan Oil are non-comedogenic. The primary difference lies in the added fragrance; however, their core properties remain consistent across the range.
Is Argan Oil suitable for those with sensitive skin?
Absolutely! e'lioe Argan oil is naturally gentle and rich in nourishing properties that are beneficial for sensitive skin. It offers hydration without a greasy residue and doesn't clog pores, making it ideal even for acne-prone sensitivities.
Are there fragrances or preservatives in e'lioe Argan Oil that might cause irritation?
While pure Organic Argan Oil is unscented, there are scented versions like Vanilla and Rose. If concerned about fragrances, choose the unscented variant or conduct a patch test. e'lioe organic argan oil does not contain any added preservatives.
How should I incorporate e'lioe Argan Oil into my sensitive skincare routine?
1. Cleansing:
Option 1 - Pre-Cleansing:
Before using your regular cleanser, apply a few drops of e'lioe Argan oil to your dry skin and massage it gently. This can help break down makeup, sunscreen, and impurities. Follow with your cleanser to remove the oil and any remaining residue.
Option 2 - Post-Cleansing:
After cleansing, when your skin is still slightly damp, apply a few drops of e'lioe Argan oil as a moisturizing step. This helps lock in moisture and creates a protective barrier.
2. Moisturizing:
e'lioe Argan oil can serve as an excellent moisturizer for sensitive skin. After cleansing, while your skin is still damp, apply 2-3 drops of e'lioe Argan oil to your face and gently massage it in. This helps seal in moisture, keeping your skin hydrated without clogging pores.
3. Spot Treatment:
For specific areas of concern, such as dry patches or areas with sensitivity, you can use e'lioe Argan oil as a spot treatment. Apply a small amount directly to these areas to provide extra nourishment.
4. Mixing with Other Products:
e'lioe Argan oil can be mixed with your existing skincare products. For example, you can add a few drops to your moisturizer or serum for added hydration and nourishment.
5. Nighttime Routine:
For an overnight treatment, use e'lioe Argan oil as the last step in your nighttime routine. Apply it to your face, neck, and even the delicate skin around your eyes, if it's compatible with your eye cream.
6. Sun Protection:
While e'lioe Argan oil doesn't replace sunscreen, it can be used in the morning as an extra layer of protection. Apply it as the final step before applying sunscreen to create a barrier between your skin and environmental stressors.
7. Avoid Excessive Use:
For sensitive skin, less is often more. Start with a small amount of e'lioe Argan oil and observe how your skin responds. Too much oil can lead to breakouts or make your skin feel greasy.
8. Patch Test:
Before using e'lioe Argan oil on your entire face, perform a patch test on a small area of your skin to ensure you don't have an adverse reaction.
Remember that everyone's skin is unique, so what works best for you may vary. Be consistent with your routine, and if you experience any irritation or discomfort, discontinue use and consult with a dermatologist. e'lioe Argan oil can be a valuable addition to your sensitive skincare routine, providing nourishment and hydration while being gentle on your skin.
2-Step Solution
What does e'lioe 2-step solution offer for different skin types?
e'lioe 2-step solution comprises Organic Argan Oil (Unscented) paired with a recommended Laurel oil concentration. e'lioe Aleppo Soap comes in 1% for normal skin, 25% for sensitive skin, and 40% for troubled skin. To know which suits you best, take the skin quiz to find out more.
Why should I opt for e'lioe 2-step solution?
The combination of e'lioe Aleppo Soap for cleansing and e'lioe Argan Oil for moisturizing provides a holistic approach to skin care, addressing both cleansing and nourishment needs tailored to specific skin types.
How to decide e'lioe Aleppo Soap laurel berry oil concentration for each skin type?
The concentration of Laurel Berry Oil in e'lioe Aleppo Soap determines its potency. For Normal skin, we recommend a mild 1% concentration, sensitive skin requires a moderate 25%, and troubled skin finds relief with a higher 40% concentration.
Can I use e'lioe 2-step solution daily?
Yes! e'lioe 2-step solution is designed for daily use.
Why is unscented Organic Argan Oil used for all skin types?
Unscented Organic Argan Oil is versatile and gentle, providing essential hydration without potential irritants, making it suitable for all skin types, including those with sensitivities.
What benefits does e'lioe 2-step solution for sensitive skin offer?
The sensitive skin package uses e'lioe Aleppo Soap with a 25% concentration, which is gentle yet effective, combined with unscented e'lioe Argan Oil to ensure thorough cleansing & nourishment without causing irritation or dryness.
How does e'lioe 2-step solution for troubled skin work?
For troubled skin, the 40% Aleppo Soap concentration offers deep cleansing, targeting impurities and flare-ups. Paired with e'lioe Argan Oil, it ensures the skin remains moisturized and nourished after every wash.
Are there any specific instructions on how to use e'lioe 2-step solution?
Begin by using e'lioe Aleppo Soap for cleansing, ensuring you rinse well. After patting your skin dry, apply a few drops of the Organic Argan Oil, gently massaging it into your skin.
Are there any side effects or skin reactions I should watch out for?
Both products are natural and generally well-tolerated. However, everyone's skin is different. If you notice any redness, itching, or other reactions, discontinue use and consult with a dermatologist. Always conduct a patch test before full application.
Ingredients
What are the primary ingredients in e'lioe products?
e'lioe prides itself on using natural and organic ingredients, with key components including Organic Argan Oil and different concentrations of Laurel Berry Oil in our Aleppo Soaps. You will find our full ingredient list located in every product page.
Are e'lioe's ingredients sustainably sourced?
Absolutely! e'lioe is committed to ethical sourcing, ensuring our ingredients are harvested sustainably, benefiting both the environment and local communities.
Are there any allergens in e'lioe products?
While e'lioe strives to use ingredients that are gentle on the skin, everyone's skin is different. We recommend reviewing the ingredient list and conducting a patch test before full application.
Why does e'lioe use laurel berry oil in its Aleppo Soaps?
Laurel Berry Oil is renowned for its potent antifungal and antimicrobial properties. It's a natural solution to many skin concerns, making it a key ingredient in our Aleppo Soaps.
Is the argan oil used in e'lioe products pure?
Yes, e'lioe uses 100% pure, organic Argan Oil in its products to ensure maximum benefits for your skin.
How does e'lioe ensure the quality and purity of its ingredients?
e'lioe sources its ingredients from trusted suppliers and conducts rigorous quality checks to ensure purity and potency.
Are elioe ingredients safe for sensitive skin?
While e'lioe is known for it's simple natural formulation, it's always best to review the ingredient list and conduct a patch test before use, especially if you have sensitive skin or known allergies.