e'lioe Coins: Cashback Terms & Conditions

1. Introduction

Welcome to e’lioe coin, our official cashback program. By creating an account and shopping at elioe.com, you earn digital cashback on every purchase to use toward your future natural skincare essentials. Participation in this program constitutes your agreement to these Terms and Conditions.


2. Eligibility

  • The e’lioe coin program is available to all registered account holders on our website.

  • The program is valid for customers residing in and shipping to Malaysia and Singapore.

  • e’lioe coins are non-transferable and cannot be exchanged for physical cash or bank transfers.


3. Earning e’lioe coins (5% Cashback)

  • The Rate: You earn 5% cashback on the final subtotal of every eligible order (the price of products after discounts, excluding shipping fees and taxes).

  • Currency: Cashback is earned and stored in the currency used for the purchase (MYR or SGD).

  • Crediting: Your e’lioe coins will be credited to your account balance once your order is marked as "Shipped" or "Completed."


4. Redeeming Your Cashback

  • Store Credit: e’lioe coins act as digital store credit. You can apply your available balance at the checkout page to offset your order total.

  • No Minimums: There is no minimum spend required to redeem your e’lioe coin balance.

  • Limitations: Cashback can only be used to offset product costs and cannot be applied toward shipping fees.


5. Validity & Expiry (180 Days)

  • Expiry: Every e’lioe coin earned is valid for 180 days from the date it was credited to your account.

  • Forfeiture: Any coins not utilized within this 180-day window will automatically expire and cannot be reinstated.

  • Returns: If an order is returned or refunded, the 5% cashback earned from that specific transaction will be deducted from your total balance.


6. Program Changes & Termination

  • e’lioe reserves the right to modify the cashback rate, redemption rules, or terms at any time without.


7. Data Protection

  • We process your personal data in compliance with the Malaysian PDPA (2010) and Singapore PDPA (2012) to manage your rewards and account security.