30-Day Money Back Guarantee
Try our recommended 2-step care for 30 days and if you're not satisfied, just let us know and we'll process a full refund.
Who can try it?
This guarantee is for first-time e'lioe shoppers who buy directly from our official store. That means if you're new to e'lioe and purchase our recommended 2-step solution from us, you're covered!
How long do refunds take?
Once your returned product arrives at our fulfillment center, it usually takes 5-10 business days for the refund to show up on your bank statement.
How to get your money back?
Just shoot us an email at care@elioe.com with "Money Back Request" in the subject line within 30 days of your purchase. Be sure to include your order number and let us know which product you'd like to return. Our friendly customer support crew will then send you instructions on how to send it back.
Once we receive your return, we'll get the refund process rolling!
We want you to feel confident trying e'lioe, so don't hesitate to reach out if you have any other questions.