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Effective Date: 15 December 2023

Ownership: e'lioe is a brand owned and operated by W&L Asia Sdn Bhd. All references to "e'lioe" or "we" in this policy refer to W&L Asia Sdn Bhd.

1. Returns and Refunds Overview:

At e'lioe, we are committed to your satisfaction and the quality of our products. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns and Refunds:

You must initiate a return or refund request within 30 days of the purchase date.
To be eligible, the item must be unused, in the same condition as received, and in its original packaging.

3. Non-Eligible Items:

The following items are not eligible for return or refund:

Gift cards and digital products.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Returns Process:

To initiate a return, please follow these steps:

Contact our Customer Support team at [Email Address] or [Phone Number] to request a return authorization.
Pack the item securely in its original packaging, including any accessories or documentation.
Include a copy of the purchase receipt or proof of purchase.
Ship the item to the address provided by our Customer Support team.

5. Refunds:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within [Number] business days.

6. Shipping Costs:

Shipping costs for returns are non-refundable. You will be responsible for covering your own return shipping costs.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or resolve the issue.

8. Contact Information:

For any questions or concerns regarding returns and refunds, please contact our Customer Support team at care@elioe.com.

9. Policy Updates:

e'lioe reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website with the revised effective date.

By making a purchase from e'lioe, you agree to the terms and conditions outlined in this Return and Refund Policy.